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Terms Of Service

Last updated January 24, 2025

We are Allena Labs Inc., doing business as Allena (“Company,” “we,” “us,” or “our”), a Delaware-registered company located at 2810 N Church St, PMB 471415, Wilmington, DE 19802-4447, United States. We operate the website http://www.allena.app (the (“Site”), the mobile application Allena (the “App”), and any related products and services that refer or link to these legal terms (collectively, the “Services”).

You can reach us at:

Phone: +1 302 574 6510
Email: legal@allena.app
Mail: 2810 N Church St, PMB 471415, Wilmington, DE 19802-4447, United States

These Terms of Service (the “Legal Terms”) form a binding agreement between you (“you” or “your”) and Allena Labs Inc. If you access or use our Services, you agree to these Legal Terms. If you do not agree to all of these terms, you are prohibited from using our Services and should stop using them immediately.

We may post additional terms and conditions on our Services that apply to specific features or offers (“Supplemental Terms”), and those are incorporated by reference into these Legal Terms. We may also update or modify these Legal Terms at our discretion. When we do so, we’ll update the “Last updated” date at the top. It’s your responsibility to check for changes periodically. By continuing to use our Services after changes are posted, you accept the revised Legal Terms.

Minors: If you are under the age of 18 (or the age of majority in your local jurisdiction), you must get permission from your parent or guardian to use our Services, and they must supervise your use. We suggest printing a copy of these Legal Terms for your records.

Table Of Contents

  1. Our Services
  2. Intellectual Property Rights
  3. User Representations
  4. User Registration
  5. Products
  6. Purchases And Payment
  7. Subscriptions
  8. Refunds Policy
  9. Prohibited Activities
  10. User Generated Contributions
  11. Contribution License
  12. Guidelines For Reviews
  13. Mobile Application License
  14. Social Media
  15. Third-Party Websites And Content
  16. Services Management
  17. Privacy Policy
  18. Copyright Infringements
  19. Term And Termination
  20. MODIFICATIONS AND INTERRUPTIONS
  21. Governing Law
  22. Dispute Resolution
  23. Corrections
  24. Disclaimer
  25. Limitations Of Liability
  26. Indemnification
  27. User Data
  28. Electronic Communications, Transactions, And Signatures
  29. California Users And Residents
  30. Miscellaneous
  31. Contact Us

1. Our Services

Our Services may not be appropriate or legal for use in certain locations. If you choose to use the Services from outside our primary operating region, you do so at your own initiative and are responsible for following local laws.

The Services are not designed to comply with industry-specific regulations like HIPAA or FISMA, and are not intended to handle data governed by those rules. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA) or similar laws.

2. Intellectual Property Rights

Our Intellectual Property

We (or our licensors) own all intellectual property rights related to our Services. This includes, but is not limited to:

These are protected under U.S. and international copyright and trademark laws. We provide this Content and these Marks “as is” for your personal, non-commercial use or internal business use.

Your Use of Our Services

We grant you a non-exclusive, non-transferable, revocable license to:

Except for these uses or as otherwise agreed by us, no Content, Marks, or other parts of the Services may be copied, reproduced, republished, sold, licensed, or otherwise used for commercial purposes without our explicit written permission. If you’d like to use any Services, Content, or Marks in a way not outlined here, please email us at legal@allena.app.

Any breach of these Intellectual Property Rights is a serious violation of these Legal Terms and may result in termination of your right to use the Services.

Your Submissions and Contributions

Your Responsibilities:

3. User Representations

By using our Services, you confirm that:

  1. All registration information you submit is true, accurate, current, and complete.
  2. You will maintain the accuracy of this information and update it promptly if it changes.
  3. You have the legal capacity to agree to these Legal Terms.
  4. You are not a minor in your jurisdiction (or you have obtained parental/guardian permission).
  5. You will not use the Services through automated or non-human means (e.g., bots, scripts).
  6. You will not use the Services for any illegal or unauthorized purpose.
  7. Your use of the Services will not violate any applicable law or regulation.

If any of your information is untrue or incomplete, we may suspend or terminate your account and refuse future use of our Services.

4. User Registration

Some parts of the Services may require you to create an account. You are responsible for keeping your password confidential and are responsible for activity under your account. We reserve the right to remove or change any username we deem inappropriate or otherwise objectionable.

5. Products

All products offered through our Services are subject to availability. We reserve the right to discontinue any product at any time for any reason. Prices may change at our discretion.

6. Purchases And Payment

We accept the following payment methods: Visa, Mastercard, American Express, and Discover.

By making a purchase:

7. Subscriptions

Billing and Renewal

Your subscription renews automatically on a monthly cycle unless canceled. By subscribing, you authorize us to charge your chosen payment method on a recurring basis until you cancel.

Cancellation

You can cancel your subscription anytime by logging into your account. Your cancellation will take effect at the end of the current paid term. For questions, email us at legal@allena.app.

Fee Changes

We may adjust subscription fees. We will notify you of any price changes as required by law.

8. REFUNDS POLICY

All sales are final. We do not offer refunds.

9. Prohibited Activities

You agree not to use the Services for any purpose other than what we make them available for. Specifically, you shall not:

  1. Collect or compile data or other content from the Services without written permission from us.
  2. Trick, defraud, or mislead anyone or attempt to access sensitive account information.
  3. Circumvent or disable security features of the Services.
  4. Disparage or harm us, in our opinion, or misuse the Services.
  5. Use any information from the Services to harass or harm another person.
  6. Misuse our support services or make false abuse or misconduct reports.
  7. Use the Services in violation of any laws or regulations.
  8. Frame or link to the Services without authorization.
  9. Upload or transmit viruses, malware, or any harmful material, including spam or repeated text (“spamming”).
  10. Use automated means (e.g., robots, data mining) to access or use the Services without permission.
  11. Delete or alter any copyright or proprietary notices in the Content.
  12. Impersonate another user or use someone else’s username.
  13. Collect information via passive or active data collection (e.g., clear GIFs, cookies) in a prohibited way.
  14. Interfere with or place an undue burden on the Services or related networks.
  15. Harass, intimidate, or threaten our employees or agents.
  16. Attempt to bypass any measures designed to prevent or restrict access to the Services.
  17. Copy or adapt the Services’ software.
  18. Reverse engineer any software in the Services, except as permitted by law.
  19. Use the Services as part of a commercial endeavor not approved by us.
  20. Sell or transfer your profile.
  21. Use the Services to advertise or sell goods and services without our permission.

10. User Generated Contributions

Our Services may allow you to post text, photos, graphics, comments, or other content (“Contributions”). These Contributions could be visible to others. By creating or sharing Contributions, you represent that:

  1. They do not infringe any third-party rights (e.g., copyright, patent, trademark).
  2. You own them or have all necessary licenses or permissions.
  3. You have consent from any identifiable individuals in your Contributions to use their likeness.
  4. They are not false, misleading, or unlawful.
  5. They are not offensive, obscene, or otherwise objectionable.
  6. They don’t violate anyone’s privacy or publicity rights.
  7. They don’t violate laws protecting minors.
  8. They’re not discriminatory, harassing, or abusive.
  9. They do not violate these Legal Terms or any applicable laws.

We may remove or suspend your ability to post Contributions that violate these conditions.

11. Contribution License

When you post Contributions, you grant us a worldwide, perpetual, royalty-free license to use, copy, publicly display, distribute, modify, and create derivative works from them, and to allow others to do the same. This includes using your name, logos, and other marks included in your Contributions.

You retain ownership of your Contributions; we do not claim ownership. You are solely responsible for them. However, we may edit, re-categorize, or delete them at our discretion.

12. Guidelines For Reviews

If you leave reviews or ratings:

  1. You must have firsthand experience with the product/service you’re reviewing.
  2. Do not use offensive or hateful language.
  3. Do not reference illegal activity.
  4. Do not post false or misleading statements.
  5. Avoid conflicts of interest (e.g., being a competitor posting negative reviews).
  6. Do not organize campaigns encouraging others to post biased reviews.

We may remove or reject reviews at our discretion. Reviews do not represent our opinions, and we assume no liability for them. By posting a review, you grant us the right to use and display it.

13. Mobile Application License

Use License

If you access our Services via our App, we grant you a limited, non-exclusive, non-transferable license to install and use the App on your device, strictly according to these Legal Terms. You may not:

  1. Reverse engineer or decrypt the App, except where permitted by law.
  2. Modify, adapt, or create derivative works from the App.
  3. Violate any laws or regulations in using the App.
  4. Remove or obscure proprietary notices.
  5. Use the App for any commercial enterprise not intended by us.

Apple and Android Devices

If you downloaded the App from Apple’s App Store or Google Play (each an “App Distributor”):

  1. The license to the App is limited to devices that use the Apple iOS or Android operating systems.
  2. We are responsible for providing any maintenance or support for the App, not the App Distributor.
  3. If the App fails to meet any warranty, you may notify the App Distributor, which may refund the purchase price (if any). The App Distributor has no further warranty obligations.
  4. You must comply with any applicable third-party terms when using the App.
  5. App Distributors are third-party beneficiaries of these Legal Terms and may enforce them against you.

14. Social Media

Our Services may allow you to connect your account with a third-party social networking account (“Third-Party Account”). By doing so, you represent that you have the right to share your login details or grant us access. We may then access certain content you have stored in that Third-Party Account, depending on its terms and your privacy settings. You can disable the connection at any time. We do not review Social Network Content for accuracy or legality. You use it at your own risk.

15. Third-Party Websites And Content

Our Services may link to, or allow you to access, third-party websites or content. We do not monitor or check these for accuracy or legality, and we are not responsible for them. Linking to any third-party website does not imply our approval. Any activities you undertake with such third-party sites are solely between you and them, and we have no liability for any harm or loss arising from those transactions.

16. Services Management

We reserve the right, at our sole discretion, to:

  1. Monitor the Services for violations of these Legal Terms.
  2. Enforce the law or these Legal Terms, including reporting violators to law enforcement.
  3. Restrict or remove your Contributions if we find them harmful or in violation of these terms.
  4. Remove or disable content that is excessive or burdensome to our systems.
  5. Take any actions we deem necessary to ensure our Services function properly.

17. Privacy Policy

We value your privacy. Please review our Privacy Policy, which governs how we handle your information. By using our Services, you agree to the Privacy Policy. Our Services are hosted in the United States. If you access them from another region with different data laws, you do so at your own choice and consent to data processing in the U.S.

We respect others’ intellectual property. If you believe content on our Services infringes your copyright, please notify us immediately using the contact information below. Please note that under certain laws, you may be liable for damages if you submit a false claim.

19. Term And Termination

These Legal Terms apply while you use our Services. We may, at our discretion and without notice, deny you access or terminate your account for any reason (including violating these Legal Terms or any law). If we terminate or suspend your account, you may not create a new account under your name or another person’s name. We also reserve the right to seek legal remedies, including civil and criminal.

20. Modifications And Interruptions

We may update, modify, or remove parts of the Services at any time without notice. We are not liable to you or any third party if we change prices or discontinue parts of the Services. We also cannot guarantee the Services will be available continuously. We may experience outages or need maintenance, and we are not liable for any resulting inconvenience or data loss.

21. Governing Law

These Legal Terms and any use of the Services are governed by and construed according to the laws of the State of Delaware, without regard to conflict of law principles.

22. Dispute Resolution

Binding Arbitration

If informal negotiations don’t resolve a dispute, any dispute (except as noted below) will be resolved by binding arbitration under the Commercial Arbitration Rules and (if applicable) the Consumer Rules of the American Arbitration Association (“AAA”). If those fees are deemed excessive by the arbitrator, we will cover them. The arbitrator’s decision will be in writing and binding. Arbitration will take place in Delaware, unless otherwise required by AAA rules or applicable law.

IMPORTANT: By agreeing to arbitration, you waive your right to a jury trial.

If a dispute proceeds in court for any reason (for example, to enforce an arbitration award), it will be heard in state or federal courts located in Delaware, and you consent to their jurisdiction. Any claim must be filed within one (1) year after it arises.

Restrictions

Both you and we agree:

Exceptions to Arbitration

Disputes about intellectual property rights, theft, privacy violations, or unauthorized use may proceed in court without going to arbitration. If this arbitration clause is found unenforceable, those disputes will be decided by a court in Delaware, and both parties submit to that court’s jurisdiction.

23. Corrections

We may correct any typographical errors, inaccuracies, or omissions in the Services without prior notice, including corrections to product descriptions, pricing, and availability.

24. Disclaimer

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” YOU USE THEM AT YOUR OWN RISK. TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee the accuracy or completeness of our Services or third-party content. We are not liable for:

  1. Errors, mistakes, or inaccuracies.
  2. Personal injury or property damage from using our Services.
  3. Unauthorized access to or use of our secure servers or stored information.
  4. Interruption or cessation of transmissions to or from the Services.
  5. Bugs, viruses, or harmful code transmitted to or through the Services by third parties.
  6. Errors or omissions in any content or for any loss or damage incurred by using content posted, transmitted, or otherwise made available via the Services.

We do not endorse or assume responsibility for products or services offered by third parties through the Services or linked websites.

25. Limitations Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR DIRECTORS, EMPLOYEES, OR AGENTS WILL NOT BE LIABLE FOR DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST REVENUE, OR DATA LOSS), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If, despite this limitation, we are found liable, our total liability to you for all claims will not exceed the amount you paid us in the six (6) months before the event giving rise to the claim. Some jurisdictions do not allow disclaimers of certain warranties or limits on liability, so these limits may not apply to you.

26. Indemnification

You agree to defend, indemnify, and hold us (including our subsidiaries, affiliates, and employees) harmless from any claims, liabilities, or expenses (including attorney fees) made by a third party due to or arising from:

  1. Your Contributions.
  2. Your use of the Services.
  3. Your breach of these Legal Terms.
  4. Your violation of anyone’s intellectual property or other rights.
  5. Any harmful act toward another user connected via the Services.

We reserve the right to handle our defense as we see fit, and you agree to cooperate at your expense.

27. User Data

We store certain data you provide to operate the Services, but we are not responsible for data loss or corruption. You agree that we have no liability for such loss and waive any right of action against us for it.

28. Electronic Communications, Transactions, And Signatures

When you visit the Services, email us, or fill out forms online, you’re engaging in electronic communications. You consent to receive electronic communications from us, and you agree that these communications satisfy any legal requirement that they be in writing. You also agree to use electronic signatures and records in connection with transactions and acknowledge these fulfill the same roles as physical signatures.

29. California Users And Residents

If you’re a California resident and we have not resolved a complaint to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210 or (916) 445-1254.

30. Miscellaneous

These Legal Terms, plus any policies or rules posted by us, form the entire agreement between you and us. Our failure to enforce a right under these Legal Terms does not waive that right. We can assign our rights under these Legal Terms at any time. If a part of these terms is found unlawful or unenforceable, it can be severed without affecting the remaining portions. These Legal Terms do not create any joint venture, partnership, or agency relationship. You agree that these Legal Terms will not be construed against us merely because we drafted them. You also waive any defenses based on the electronic form of these Legal Terms.

31. Contact Us

If you have any questions, comments, or need more information about the Services, please reach out to us:

Allena Labs Inc.
2810 N Church St, PMB 471415
Wilmington, DE 19802-4447, United States
Phone: +1 302 574 6510
Email: legal@allena.app